Privacy Policy

 

Effective Date: 1 July 2025

TitanSox respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose and store your information when you interact with our website or make a purchase.

1. Who We Are
TitanSox is an Australian-owned business selling premium work socks online at www.titansox.com.au. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you have any questions, you can reach us at:
Email: chat@titansox.com.au

2. What Personal Information We Collect
We collect personal information that you provide when you:
• Make a purchase (name, email, shipping address, payment info)
• Create an account
• Subscribe to our newsletter
• Contact customer support
• Enter competitions or promotions
   - This may include:
   - Name
   - Email address
   - Phone number
   - Billing and shipping address
   - Payment details (processed securely via third-party providers)
   - IP address and device/browser data (via cookies and analytics)

 

3. Why We Collect Your Information
We collect personal information to:
• Process and fulfil orders
• Communicate with you about your order or account
• Respond to enquiries or customer support requests
• Improve our products, services and website
• Send marketing emails (only with your consent)
• Comply with legal and regulatory obligations

 

4. How We Collect Your Information
Information is collected:
• Directly from you (checkout forms, emails, sign-ups)
• Automatically via cookies and analytics tools (like Google Analytics, Facebook Pixel, Shopify)

 

5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and collect anonymised data on site usage. You can adjust your browser settings to refuse cookies if you prefer.


6. Third-Party Services
We use trusted third-party services to power parts of our business, including:
• Shopify (our eCommerce platform)
• Payment gateways (Shop Pay, PayPal, Afterpay, etc.)
• Email marketing tools
• Analytics platforms

These services may store or process your information overseas. We ensure that they handle your data securely and in compliance with applicable privacy laws.

 

7. Marketing Communications
If you opt in, we may send you emails about new products, special offers, or other updates. You can unsubscribe at any time using the link in the email or by contacting us.


8. How We Protect Your Information
We take security seriously. All personal data is encrypted and transmitted using secure protocols. We implement industry-standard safeguards to prevent unauthorised access, disclosure, or misuse.


9. Accessing or Updating Your Information
You can request access to or correction of your personal information at any time by emailing us at chat@titansox.com.au. We’ll respond within a reasonable timeframe.

 

10. Your Rights Under Australian Law
Under the Privacy Act 1988, you have the right to:
• Access your personal data
• Request corrections
• Make a complaint if you believe we’ve breached your privacy

To lodge a complaint, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Your continued use of the site means you accept any updates.

 

12. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please get in touch:

TitanSox
Email: chat@titansox.com.au
Melbourne, VIC, Australia